Supplier of the Year is an annual award that we at NBF extend to one of our manufacturers in order to recognize the success that their hard work yields. The results are in and the NBF Supplier of the year for 2014 is none other than (drumroll, please) National Office Furniture! Of course, National Office Furniture didn’t just win this achievement for having some of the best looking furniture on our website and in our catalog. Take a look at some of the things we take into consideration when selecting our Suppliers of the Year. It really is a science!
Sales growth. We want to ensure that NBF is always providing the types of products that our customers really want. The best way to do that is to look at the numbers. The more furniture we sell from a manufacturer, the more that tells us that their furniture is popular amongst our loyal customers, and the more we’re likely to add more of their furniture collections to our website and catalog in the future.
Growth percentage over the previous year. We want to make sure that our manufacturers are not only performing well, but consistently growing as well. We as a company are never content with settling for good enough. We strive to provide better furniture and better service year-over-year, and we expect our suppliers to do the same.
Consistent shipping. No one likes to wait weeks or months for their furniture to arrive, so we take timely and consistent shipping into consideration when choosing recipients of this award. Only manufacturers that consistently ship their products on time are even considered as candidates.
Quality of product. This one’s a no-brainer. We only want to provide high-quality furniture that can last for years in our customers’ offices. We determine whether or not a supplier is continuing to live up to our high standards by analyzing our customer service trends. If there is one specific product getting a large number of customer complaints, we take note of that and work closely with the manufacturer to remedy the issue. We also take a close look at our customers’ product reviews on our website when looking into these sorts of issues.
Best pricing. We work hard to find manufacturers that make high quality furniture at affordable prices, so the price needs to be right for our partnership to work.
These are only a few of the things that we take into consideration when choosing the annual recipient of this award. We would like to give a special thanks to National Office Furniture for serving us well throughout the years, and especially in 2014. Congratulations!