Terms and Conditions


National Business Furniture (NBF) accepts Buyer’s order on the condition the Buyer assents to the terms and conditions set forth below. Such assent will be evidenced by acceptance of shipment hereunder. If Buyer rejects any of the terms hereunder, a written response must be made prior to actual schedule of production of said goods. No agent or representative of NBF is authorized to make any additional representations or warranties unless in writing and made part of this agreement.

Approval of Orders

Orders are subject to acceptance by NBF’s office. Buyer will be notified promptly if orders are not accepted. Acknowledgment is acceptance of your order.

NBF Limited Lifetime Warranty

You can rest easy knowing we'll take care of your needs with our Limited Lifetime Warranty. If there are defects in materials or workmanship of your purchase, we will adjust, repair or replace the item. Normal wear and tear, close-out items, modified products, products used 24 hours, or component-based products not installed by our certified installers are excluded. Orders over $15,000, products with electronic components, made-to-order items, custom products, and certain other products (where noted) are subject only to the manufacturer's warranty.

Credit Terms

Credit terms are determined by customer review and may include deposit requirements.  NBF reserves the right to revoke open credit terms at any time.


Prices indicated to the Buyer are current and are exclusive of storage, handling or installation; however, should the Buyer request extended delivery or otherwise delay shipment, NBF reserves the right to charge the prevailing prices in effect at the time of shipment. Prices quoted are firm for 30 days but are subject to change thereafter without notice. 

Past Due Charges/Security Interest

Any unpaid balance, upon which payments are not made according to the terms of the sale, shall bear a service charge at the rate of 1.5% per month or the highest amount allowed by law, whichever is less, without forfeit of NBF’s right to immediate payment. NBF reserves the right to delay or cancel any shipment or service to a Buyer whose account is past due. Should the purchase price remain unpaid for more than 180 days after delivery of merchandise, Buyer agrees to voluntarily surrender the merchandise to NBF, however, Buyer remains responsible for balance on account.


All taxes and excises of any nature whatsoever now or thereafter levied by government authority, whether federal, state or local, use or transportation of any goods covered hereby, shall be paid and borne by the Buyer.

Based on the Interstate Commerce Clause, we do not collect sales and use tax in states where we don’t have a physical presence. But in some cases the tax may still be due. Please consult your state tax agency to determine whether the tax is due and where to remit the tax.


Orders cannot be altered, modified or canceled without written approval of NBF. NBF reserves the right to charge reasonable restocking fees and/or change fees and/or shipping and handling. Order cancellations and changes may cause order rescheduling. Cancellations on orders for custom items or products that are made to order will not be accepted. Fabric selection, measurements and local building code compliance are responsibility of customer.

Delivery & Installation

All deliveries will be FOB origin. Shipping and handling are prepaid and added to the invoice. Additional delivery services are available at an additional charge. Delivery and, if necessary, installation will be made during normal business hours. Additional labor costs resulting from overtime work performed at Buyer’s request will be paid by Buyer. Buyer shall inspect the merchandise on the date of delivery/installation, noting damages or shortages on both Buyer’s copy and carrier’s copy of delivery receipt. Only if goods are damaged beyond salvage should you refuse the shipment. If damage is concealed, it must be reported to NBF within 5 days of receipt of shipment. Claims for transportation damage will be prosecuted by NBF and damaged merchandise will be repaired to the satisfaction of the Buyer or will be replaced. In the event that installation is required, the following provisions apply:

1. Condition of Job Site

the job site shall be clean, clear and free of debris prior to installation.

2. Job Site Services

Electric current, heat, hoisting and/or elevator service shall be furnished without charge to seller. Adequate facilities for off-loading, staging, moving and handling of merchandise shall be provided.

3. Special Packaging or Handling

If special packaging or handling is required that is not contained in the specifications, it will be subject to extra charge to the buyer.

4. Storage Space

Provided the merchandise does not arrive at the site earlier than the date requested, safe and adequate storage space will be provided by the buyer. If the space provided is inadequate and requires excessive sorting or storage costs, such excess cost will be reimbursed by the buyer. If the space provided is inconveniently located or on another floor, the extra cost of transporting to and from storage will be reimbursed by the buyer. If the merchandise must be moved due to progress of other trades or other reason, the extra cost of such moving will be reimbursed by the buyer.

5. Erection and Assembly

Seller’s ability to erect or assemble furniture knocked-down or to permanently attach, affix, or bolt in place movable furniture is dependent on jurisdictional agreements. If trade regulations enforced at the time of installation require the use of tradesmen at the site other than the seller’s own installation personnel, resulting additional costs will be paid by buyer.

6. Damage

After arrival at the site, any loss or damage by weather, other trades such as painting or plastering, fire or other elements, shall be the responsibility of the buyer, and the buyer agrees to hold the seller harmless from loss for such reasons.

7. Insurance

Public Liability, Workmen’s Compensation, Property Damage, Automotive and Occupational Disease insurance are carried by the seller and certificates will be delivered upon request. Fire, Tornado, Flood and other insurance at the site will be provided and paid for by the buyer. Risk of loss passes to the buyer upon delivery.

No Other Agreement

If orders from Buyer contain provisions inconsistent with the provision of this, NBF’s proposal or acknowledgment of these conditions of sale, NBF’s provisions shall prevail. No salesman, agent or employee of NBF has the authority to make any representation, promise or agreement, inconsistent with the provisions hereof. This agreement comprises the entire contract between the Buyer and NBF and no change or waiver of any such items shall be effective unless expressed in writing and signed by an officer of NBF.


*Valid through 5/15/2024. Excludes products on the GSA schedule and sale products; may not be combined with any other discounts or offers. Percentage discount for merchandise is pre-tax total only, excludes shipping & handling. Cannot be used for prior purchases. Other restrictions may apply. Void where prohibited.