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Frequently Asked Questions (FAQs)
About National Business Furniture
Who is National Business Furniture?
Contact Information
How can I contact National Business Furniture?
Can I request a free catalog?
Hours and Locations
What are your hours?
Where are you located?
Is there a showroom near me?
What is your mailing address?
Exclusive Lifetime Guarantee
What is your exclusive Lifetime Guarantee?
Products and Ordering
How do I place an order?
Are color samples available?
Do you sell other products not in your catalog?
I have my own fabric that I would like the chairs covered with. Is that possible?
How many people can I fit around a table?
Can you arrange for someone to assemble my product(s) for me?
Do your products meet fire code standards?
Are your products listed on the Ariba network?
What is Proposition 65?
Terms and Conditions
Conditions
Approval of Orders
NBF Lifetime Guarantee
Payment Terms
Prices
Credit
Past Due Charges/Security Interest
Taxes
Cancellations/Changes
Delivery & Installation
No Other Agreement
Creating/Managing Your Account
Do I need to create an account to make a purchase?
What are the benefits to creating an account on NBF.com?
How do I create an account?
What if I forgot my password?
Can I create shopping lists/wish lists?
Payments and Discounts
Do you accept credit cards?
How do I qualify for open credit?
Are volume discounts available?
Is sales tax collected in my state?
Freight and Shipping
How is furniture delivered?
What is tailgate delivery?
What is inside delivery?
How much is my delivery?
How long will it be before my product arrives?
Is it possible to receive my product faster than 1-2 weeks?
Ergonomics
What features are most important when choosing an ergonomic chair?
Service After The Sale
How do I return my item?
Do you sell replacement parts for your products?
What is your return policy?
Who is ERC?
Mailings
Can you add me to your mailing list?
Can you remove me from your mailing list?
Can you change my name and/or address on your mailing list?
Can you not rent my mailing address to other companies?
Special Services
How can I finance my furniture?
Do you offer any space planning?
Do you have an Affiliate program?
Can I customize purchases for my company?
Dun’s and Federal Tax Identification Numbers
What is your Dun's number?
What is your Federal Tax Identification number?
Can I see your W-9 Certificate?