Freight and Shipping
How is furniture delivered?
The answer to this question depends on the weight and size of the furniture. Methods include UPS, tailgate and inside delivery. To learn more, read our blog post on the topic or call 800-558-1010 to talk to one of our furniture experts.
What is tailgate delivery?
Larger and heavier furniture items, including desks, tables and filing cabinets, will need to be shipped by a freight carrier using a large semi-trailer truck. This shipping method may also be referred to as curbside delivery. In these instances, the driver will pull up to your loading dock and bring the furniture to the back of the truck. You will be responsible for taking the furniture off the truck and into your building.
What is inside delivery?
If your location does not have people who are able to bring your new furniture into the building, we recommend adding inside delivery service to your order. When you order inside delivery, the driver will take the boxes off the truck and bring them inside your location’s ground level front door. For furniture weighing more than 125 pounds, the driver will bring the item into your room of choice, including going up one flight of stairs. There is an additional fee for this service, and it may add up to an additional week to your delivery time.
How much is my delivery?
Delivery charges vary. Delivery rates are generally 12-20% of the merchandise price; however, that can change based on product weight and shipping origin. Please call 800-558-1010 for a guaranteed rate from one of our representatives. Additional delivery charges will be applied on shipments to Alaska, Hawaii and U.S. territories. We do not deliver to P.O. boxes, international addresses or APO addresses. A U.S. consolidation point and a TCN# is required for overseas destinations.
How long will it be before my product arrives?
Generally, items that Ship Today will arrive in 2-5 days. In Stock items arrive in 1-2 weeks, while Made-to-Order items arrive in 2-4 weeks.
Is it possible to receive my product faster than 1-2 weeks?
Yes. We have hundreds of items that Ship Today. These items generally arrive within 2-5 days. Filter by "Ships Today" within our website to see items that will arrive quickly or call 800-558-1010 to speak to our furniture specialists.