COVID-19 No Contact Deliveries
Your safety and that of your staff is of the utmost importance to us and our partner carriers. As you try to navigate keeping yourself and your loved ones safe, you may be wondering how you should be accepting shipments from us. All of our partner carriers have implemented options for you to receive shipments without having to sign for them. Some carriers are also doing implementing no paper signature deliveries as their preferred method. For large shipments, we have instructed all our carriers to call before delivery to ensure that someone is there to receive the items however during that call you can also request the carrier leave the items without signing for them. You may be asked to fill out a form in advance the carrier can keep on file. Of course, if you notice anything wrong with the items you receive at the time of delivery, you still have the right to refuse the shipment and call us for assistance. We encourage all our customers to take pictures of their delivered products.
If you have any concerns about how your shipment will arrive, we encourage you to contact our Customer Success group at 800-558-1010 to discuss any specific requirements you might have for your delivery. Please stay safe and be well.
COVID-19 Impact to Orders
Because of constant changes we're seeing with our logistics partners across the country brought on by the COVID-19 pandemic, it is likely that orders will be delayed.
Our customer service team is proactively contacting customers like you that have open orders and/or scheduled installation services to ensure that those orders and services can still be fulfilled. We will work with you to help navigate this fast-changing logistical landscape.
We must also at this time decline any return on product already delivered to you.
If you have questions regarding your order or any other service from NBF, please call our customer service team at 800-558-1010 (select option 2), and we will assist you as fast as we can.
Because of the volume of calls we are experiencing, you may experience longer call-wait times or email-response times.
Thank you for your understanding.
COVID-19 Continuation of Critical Infrastructure - March 27th, 2020
As you are aware, the United States is working to address the effects of the COVID-19 pandemic. In these unusual and difficult circumstances, it is more important than ever that certain essential businesses continue to operate in order to permit our country to maintain its critical infrastructure. As a result, we would like to take this opportunity to provide you with additional information regarding National Business Furniture, LLC ("NBF") and our role as an essential business, and your role as a critical supplier.
NBF is an online and mail order company, whose business includes, among other activities, the sale, storage, warehouse, and distribution of office furniture and medical furniture, equipment and supplies to many life sustaining businesses throughout the United States. These life-sustaining business (and a growing segment of work from home employees), rely on our products to maintain the services that they provide. Pursuant to the Department of Homeland Security's CISA Memorandum on Identification of Essential Critical Infrastructure Workers During COVID-19 Response and certain other state orders, NBF is an “Essential Business,” part of the country’s “Critical Infrastructure,” a “Life Sustaining Business,” and/or other terms of similar meaning. By way of example only, NBF provides products to the following critical infrastructure:
- Defense, emergency services, hospitals and health centers, and government facilities
- Law enforcement, public safety, and first responders
- Federal government and U.S. Military
More specifically, NBF supplies products to many customers, including hospitals, health clinics, VA Centers, federal, state and local governmental entities, the Air Force, the Army, the Navy, the Marines, the US Army Corp of Engineers, the National Guard, behavioral health facilities, fire departments, police departments, sheriff departments, and public utilities.
NBF has also been designated as part of the Workers Essential Critical Infrastructure by certain of its customers.
NBF has identified you as a critical supplier, without which NBF would be unable to, or materially limit its ability to, perform its role as an essential business. As such, your continued supply of goods and services to NBF is critical. We therefore request that you continue your operations and ensure that the continued supply of goods and services to NBF is granted importance. Please be sure that you are implementing all CDC and applicable state guidelines with respect to your workers.
We thank you for your efforts to help NBF to maintain the services Americans depend upon and that are needed to operate during this response to COVID-19. Please do not hesitate to contact us with any questions.