What is the NBF Limited
Lifetime Warranty?

You can rest easy knowing we'll take care of your needs with our Limited Lifetime Warranty. If there are defects in materials or workmanship of your purchase, we will adjust, repair or replace the item. Normal wear and tear, close-out items, modified products, products used 24 hours, or component-based products not installed by our certified installers are excluded. Orders over $15,000, products with electronic components, made-to-order items, custom products, and certain other products (where noted) are subject only to the manufacturer's warranty.

Returns / Service After The Sale

How do I return my item?

Cancellations or returns must be authorized in advance. Please call 800-558-1010 within 30 days of receiving your order and a Customer Service representative will assess the situation and if need be, issue a return authorization. Charges may apply on returns.

Do you sell replacement parts for your products?

National Business Furniture products come with a limited lifetime warranty for workmanship and materials (not including normal wear). Please call 800-558-1010 for a Customer Service representative to assist you.

What is your return policy?

Unless otherwise noted in the item description, you may return your purchase for a refund minus the round trip shipping charges within 30 days of receiving your item. Orders over $2000, which require more handling, will be subject to an additional re-stocking fee that will not exceed 25% of the order. The shipping charges will be deducted from your refund if you paid in advance or you will receive a revised invoice for shipping charges once the items are returned to us.

Return Eligibility:

  • Items must be in new/unused condition and in their original packaging in order to be returned
  • Items which are custom/made to order cannot be returned
  • Returns on clearance or close-out items and items marked as “non-returnable” will not be accepted