I got my replacement chair today. It was in perfect shape! Wow. After seeing how it should have come versus what I received the first time, I have to say THANK YOU! I was so pleased that I could make one call after receiving the damaged chair and you guys took care of it immediately. Please feel free to post this on your site for a testimonial. I will buy all my business furniture from you guys in the future! Thanks for making this an easy choice and doing the right thing by standing behind your furniture and sending me a great product!!
My experience with Jane Spotts and National Business Furniture was very professional from the start. Jane was very interested in our organization’s exact needs and preferences, down to the intricate furniture details, and won our business during our RFP process. She prepared a flexible product offerings list for our clients, all while staying within our budgetary constraints. On a day-to-day basis, Jane is very responsive to our needs as a sales representative. I can count on her to ensure that all orders are placed on time, and all physicians preferences are addressed. Lastly, when small issues have arisen, Jane is quick to rectify the situation!
John W Kropf, Associate Director of Operations
"I also want to tell you that it has been a great pleasure not only working with you on this matter, but everyone at National Business Furniture that I have dealt with. In this world that we live in today, it is great to work with a business that seems to really care about its customers."
Warren Jamieson, Assistant Manager
Fannin Federal Credit Union
I have had a multitude of purchasing experiences directly handled by Lucy Estabrook. In my opinion, she is a class act and at the top of the field in both customer service and product knowledge. I feel completely confident contacting her by email and/or phone to discuss possible purchases knowing she will respect and understand the budget constraints our privately funded (very small school) campus operates within, and still provide the best possible quality within the parameters given. She is respectful, highly professional, prompt with clear, effective communication skills. I look forward to working with her again.
Chandra K, Assistant to the Director
CORAM DEO ACADEMY IN DALLAS
I received a good deal of help from one of NBF's Sales staff, Mary Jo Mccormick. She was very helpful in making my decision, provided me with a quote, and other pertinent information. The information she provided helped me make my decision to purchase.
C Doran, Budget Analyst
I am very happy with NBF furniture and they way it has helped us transition fron cubicles to open floor plan and at a much lesser cost and square foot used per employee.
M Grover, Executive Assistant
I have made a couple of purchases from NBF and both experiences were excellent. I received good quality products that were exactly as described on their web-site. Delivery was prompt and all items arrived damage free. I will definitely order from them again.
Spectrum Machine Design LLC
Windsor Locks, CT
Very professional and prompt. They stand behind their products and have taken good care of us when we had some manufacturer issues with some stools.
G Thompson, Admin Manager
Great Service and Quality Products!This is my second purchase and I will continue to purchase here as my business grows....
A Williams, President
A and A Cleaning Inc
Needed to purchase a "heavy duty/big & tall" chair and I spoke with a rep before making my choice. She was extremely helpful and was able to help me find a few chairs similar to the current one our employee was using. As always, a wonderful experience.
J Dutkofski, Purchasing Agent
Ulmer Berne LLP
This is my second purchase from NBF this year, my first online. My first purchase went so smoothly on the phone with the sales rep that I thought I'd try online. Just as easy. First chair purchased was exactly what we wanted and well priced. When we needed one for an attorney, I just gave him the catalog to browse.
J Dutkofski, Purchasing Agent
Ulmer Berne LLP
We have purchased over $2500 worth of items from NBF, the products are very high quality and the delivery times have been very quick.
R Rooney, Business Manager
Portola Valley, CA
Although our company doesn't purchase items on a regular basis we've been more than pleased with quality of merchandise and service over the last 20 years.
Pico Water District
Pico Rivera, CA
When I requested samples of the wood for the bookcase I was amazed by the speed which they were sent. I had the samples the day after I requested them!
Tempo Travel Service Inc
I have always felt good about the quality of the items that I havepurchased over the years from your company. I never had any complaintsand delivery was prompt.
D Leister, Purchasing Agent
Superior Tube Company Inc
I've purchased from NBF before and continue to do so because I am pleased witht the quality, affordability, and ease of buying products from the company.
C Jackson, Admin Budget Coordinator
University of Denver
So far, all our purchases from NBF have been very good experiences. Your products are high quality, your prices are very competitive, and delivery has been impressively fast.
J Perkins, Accounts Payable
I love the ease of purchasing through this website....thanks for making my job easier.
Kings Point, NY
Great prices and a great service department make NBF is my "go to" source for office furniture.
University of Minnesota School of Music
This is my third or fourth purchase from NBF. Always satisfied.
Delivery time was spectacular.Customer service was phenomenal.Product quality was exceptional.
Union Center, WI
It was fairly easy to purchase. Took a little longer to find the chairs since I din not know what category they were in but overall fairly easy.
Walnut Creek, CA
I was very pleased with their customer service when I had questions regarding my order. Their response was quick and provided the information I needed.
University of Central Oklahoma
So far, all our purchases from NBF have been very good experiences. Your products are high quality, your prices are very competitive, and delivery has been impressively fast
J Perkins, Accounts Payable
Loved the video information. That is what sold me on the item.
D Gorski, Owner
Safe Wheels Driving School
Hampton Falls, NH
Site is easily navigated, descriptions plentiful with great graphics, pictures-very user friendly!
City of Middletown
It is so hard to find an adjustable stool with medium height range with a foot ring! This sight had several at all price ranges. I will purchase more in the future do the great ease and great rates!
K Barney, Owner
I always buy from NBF for my work and now that we are starting a small business I am buying for that as well. Thank you!
Z OConnell, Marketing
Shades of Reality
Mountain Home, ID
Competitive price on the furniture item I had been looking for. There was some delivery confusion but the staff was very helpful in providing me with phone numbers to resolve the problem. Delivery driver was very kind and helpful as well.
Just wanted to let you know how awesome everything went with our order! You matched the Bookcase perfectly with the reception desk! Everything was delivered very quickly, properly and unpacked easily. Also, putting that reception desk together literally took us less than 15 minutes! You can tell this stuff is great quality
S Pelton, Doctor
Hearthstone Animal Clinic
Easy to shop for and easy to buy. My kind of business.
M Sansing, Purchasing
TSA BHM International Airport
Love shopping with National Business Furniture. The customer service staff has been excellent and will continue to shop with National Business Furniture.
Associated Grocers Inc
Baton Rouge, LA
Great price, great product, super fast shipping. Very satisfied. By far the best price I could find on the Internet.
L. Seybert Lick
Green Lane, PA
Very pleased with the ease of purchasing. There were no obstacles to hurdle when navigating your website. Furniture seems to be priced competively. Hopefully the quality matches the price.
M Overland, General Manager
Pottawatomie Telephone Company
Within minutes of receiving the replacement arm pad I had it installed on the chair. It fit perfectly an exact match. I had to wait until this morning to confirm with my Port Director that she was pleased with the repairs.
I wanted to write you back yesterday as soon as I had completed the repairs and tell you how much I appreciated your assistance with taking care of my problem. I can't praise you and your company enough for your outstanding customer service, it has surpassed all my past experiences with conducting business with a vendor. The second part of your companies phrase, "Furniture that Works. People who care" is an understatement for sure. Please also pass on my thanks to David who I first had contact with and started the whole process. In closing again I have to say you guys are the most Professional and Knowledgeable people I have ever had the pleasure of speaking with on the other end of a telephone. Thank you very much and my copy of National Business Furniture catalog is on the top of the stack.
Customs and Border Protection
San Ysidro, CA
In mid March I meet with Jesse Treadwell for the first time to discuss an upcoming medical clinic expansion. I was immediately impressed with his extreme professionalism and his knowledge in presenting us the type of product selections that would fit well within our challenging budget and accommodate our existing furniture. What stood out to me was that he listened to my concerns and needs and was able to quickly show me samples and make suggestions, while never loosing sight of what was most important to me and the project. In addition to the challenges of matching existing furniture, we faced a grueling time pressure that allowed for absolutely no error. He adjusted his schedule several times at short notice to bring additional samples, meet me in the clinic to review existing furniture and space restrictions, and he often thought ahead and provided resolution to problems that arose that I had not anticipated. Mr. Treadwell was quick to offer solutions to the problems of creating a timely new account with NBF, order placing, and delivery, assuring me that he would be inspecting all furniture for product accuracy and quality before making one consolidated delivery on the day of my choice. He was confident but did not promise a delivery prior to our 6 week opening day.
Each time I thought I should call for a status update, he would beat me to the call, keeping me posted on what was happening the entire time. His customer service skills are the best I have seen. I deal with vendors and sales representatives every day and more often then not when the sale is made often the service ends. Thanks to his diligence, we received all the furniture before our scheduled opening, and the quality of the products is wonderful. We are extremely pleased.
S Johnson-Berns, Purchasing Manager
NORTHWEST GEORGIA ONCOLOGY
My sales person has made the difference for me. He was extremely helpful, the furniture that I thought I wanted would have taken 6 to 8 weeks to be delivered. Since I needed the furniture soon, he was extremely helpful, he emailed me other choices that I would be able to get in 5 to 10 days. The furniture that he recommended turned out wonderful. The quality was very good and was a set that I had not seen in your book. I was very pleased with the extra effort he put into my order. A pleasure to work with. Would highly recommend him to others.
M Hefner, Accounting Manager
Jones Onslow EMC
We have been looking for a desk to match our other office furniture, but ours was custom made. The desk I found online appears to be a higher quality with a great price.
B Meyer, HR Manager
Port Blakely Companies
This is the fourth time doing business with you and I will be back. Great furniture, its easy to assemble and shopping is hassel free.
S Barton, Transportation Manager
HE Williams Inc
You have a great company. Very impressed that a live person answers the phone promptly and courteously. When I called about the damaged item, another one was sent that same day no questions asked. Great followup on delivery. I would definitely purchase another product from you and refer you to my friends. I wish more businesses could operate like yours.
I looked at several other businesses none offered the complete product info yours did. It made my decision easy.
This is the first time I have ordered from NBF. I chose nbf because I am ordering a chair with a smaller seat which is hard to find and the selection and price were the best I found and the detailed information on the chairs was also more complete than other sites.
Wagner Spray Tech
Emory has been using NBF for sometime now. I think that the staff is great to work with. I always call on NBF when I am looking for office furniture.
J Wynn, Buyer
I had questions about this item. I spoke with Ellyn who was extremely friendly and helpful. She answered my questions, assuring me that I was making a good purchase!
I have used NBF several times in the past and every order I have placed as come through for me with flying colors. Best furniture site I have found to date.
Dramatists Play Service Inc
New York, NY
I just wanted to let you know that I have been dealing with Veronica McFadden for over a year now with several
different purchases. She has always been professional, friendly and courteous every time I have called or emailed her. I cannot begin to tell you how lucky you are to have such a great employee on your staff. No matter what the problem has been she has always had a solution. This is why I have come back to NBF every time we have decided to buy more furniture. She is the definition of excellent customer service. I know that I am only one customer but I would hope that you could acknowledge her in some way for being one of your best. I always say you can do a 1000 things right and never hear a thank you, but make one mistake and you never hear the end of it. This is my thank you to Veronica and your company for being so great.
J Aguillon, Structural Supervisor
Civil Engineer Squadron
Fort Sam Houton, TX
Jake Feeley was great to work with. He was very patient and took time to answer every questions. The product quotes were received within minutes. Would highly recommend doing business with him. Our next furniture purchase will be with National Business Furniture and Jake.
C Shimmon, Office Manager
Federal Fire Department
I have looked for so long to find a pc desk with hutch like this and finally found it at NBF!!! The price was awesome. I will be buying more items at NBF, they have very good merchandise and such good prices. I have told all my friends.
I have never had a bad experience with National Business. I call in and order on-line with the same responses. Wonderful company
I have been shopping on-line for a good while...I compared others, but purchased yours due to price and all around what I wanted in a chair. Thank you.
I love your customer service and the way you stand behind your product. I will definitely be buying from you again in the future.
S Williams Jr.
Sherry, I appreciate your follow up on our last order. I must say I'm impressed with the service to date. Very thorough, great follow up but not pushy! Not to mention you made such a large shipment happen with very short notice! Pleased to know I can get samples in the future. First Furniture vendor I've worked with who shows such promise in true customer service. I look forward to working with you in the future!
K Mead, Purchasing Agent
Henry Schein Co
Your prices are excellent compared to shopping locally. I purchased these same chairs about three years ago and they looks just as well today. I ordered 2 more today. Love your products
V Smith, Sr Executive Director
I hadn't ordered from NationalBusinessFurniture before but a former employee had and I was still receiving the catalogues. I needed a specific item and I easily found in the catalogue & easy to find on the internet. Glad I'm still receiving the catalogues
D Lloyd, Office Manager
Re Max Real Estate Groups
I wanted to take a moment to bring to your attention one of your employees, Sherry Dempsey. What a wonderful and enjoyable experience I had the last two days of EOY spending, when I was lucky enough to have Sherry as my sales rep. She was extremely helpful in finding what I wanted. Her pleasant personality and friendliness was just what I needed at a very stressful time of year. Thank you Sherry for providing excellent customer service with an attitude of caring about the customer!!! I'll definitely be back.
C Mol, Management Analyst
Wright Patterson, OH
I purchased a bookcase to match existing furniture. Color chip sample arrived in 2 days after my online request. Customer service contacted me to verify shipping particulars. Shipping was on time and as requested. Great value. Outstanding experience!
D Canney, President
Donna H Canney MD PHD PA
After spending a week hopelessly shopping for office furniture I finally stumbled across NBF. What a blessing. I can't believe I had all this great selection of products just within the reach of my finger tips. Nothing beats shopping from the comfort of my home!!!
I wanted to let you know that when I called NBF to start this exchange, I just knew this was going to take every ounce of professionalism I have. But to my delight, I had a very pleasant conversation with Taquela Brandon. After about 10 minutes of conversation, she knew exactly how to handle the situation. Her offer of a discount was so perfect, it left me speechless. That doesn't happen too often. I knew Her experience was going to benefit me in a million ways. She proceeded to handle everything. I just handled my people. This potential lethal situation was exhausted with Taquela's experience and professionalism. She is an asset to your company. I've been purchasing with La County for 22 years. I've dealt with your company many times. Taquela Brandon is truly an asset to National Business Furniture.
M Radtke, Procurement
Los Angeles Superior Court
Los Angeles, CA
We just received our new furniture and it is beautiful!! What a difference. I know there are a couple of things to fix, but other than that, I am very pleased. Your great customer service, your personality, and of course the quality of furniture, is excellent.
R Del Boccio
Suburban Neurologists SC
Elk Grove Village, IL
I am writing to express my appreciation for the excellent customer service our city has recently received from Angeline Ner regarding the repair of some of our office chairs. Angeline was able to obtain replacement parts from the manufacturer and arranged for a technician to install them. I very much appreciated that she took the time to follow up, making sure that the replacement parts had arrived on schedule and that the chair technician had installed these. A colleague in another City department recently commented on the excellent customer service she received from NBF; my experiences have mirrored this.
P Garnett, Associate Planner
City of South Pasadena
South Pasadena, CA
Just thought I would let you know how happy my employee is with her new chair. She has a bad back from 2 car accidents and says all the adjustments are really helping. I wanted to be sure you knew you have a happy customer. In fact, I gave your name and website to a physical therapists office in Gardnerville, NV so maybe you will see a few orders from that - his employees at least!
L Rodriguez, Finance Specialist
Womens Health Specialists of Nevada
I have had a great experience dealing with NBF from the patience of the sales man, Kelly McGill, the ordering process, and this minor detail. Thank you for all your help and I look forward to working with your company again.
N Candela, Owner
CPR Professional Resources LLC
National Business Furniture is very easy to do business with. I've used them in the past and find them to be very dependable with their products. Your order is usually right the first time and delivered on time. Its hassle free.
D Ford, Administrative Assistant
Graphic Packaging International
I had dealt with National Business Furniture before when I procured items for the Navy. NBF has an established reputation for dealing in quality merchandise.
NBF Customer Service bent over backwards and then some to make sure our order arrived when we needed it without alot of lead time. Thank you NBF!!!!!
Industrial Automation Group
I assumed trying to find a chair to accomodate larger employees would have been a difficult and expense process, however, the chairs I found were great! They were available in multiple colors, high or low back and I was told by the two employees that they were ordered for that they are very comfortable.
I have purchased from National Business Furniture before, a number of years ago, and have been very satisfied with the quality of your products. I placed a call to your help line when ordering this time and was greeted warmly and given all the information I needed to continue with my online purchase.
J Hostetter Jr.
Hostetter Agency Inc
The web site was very easy to negotiate and the terms were presented clearly prior to checkout. Your prices are highly competitive and actually substantially lower than some others I saw.
K Wiley, Materials Manager
This was the second time in ordering furniture from National Business Furniture and both times, the company kept me informed on the process of the order and delivery. I am very happy with ordering furniture from the Company. Within the next day of ordering, they informed me were the order will be shipped from and the expected time window of arrival. Both times the actual arrival was in the first few day within the projected window.
Sims Boschert and Company PC
St. Charles, MO
It was perhaps the easiest online shopping experience I've had. Having the catalog numbers available helped speed the process and the check out was effortless.
We just love our new furniture, it changes the whole look of our front office. We will definately recommend your company to everyone we know who is in the market for new furniture and in the future when we need more furniture we will purchase it from you!
H McElfish, President
Cargo Systems Inc
I must say that your organization is wonderful to work with! I never expected to be receiving my order so quickly! Your web site is easy to work with, your order confirmation and tracking is great. I also requested a color sample on another product and was pleasantly surprised when Scott sent it to me and I received it in 2 business days. Great JOB! It's not that often these days to receive this type of customer service. My applause to your entire work force.
It was such a pleasure to work with you....believe me when I say....how much I appreciated your initiative to keep me informed of the progress of my order. I had answers for all of my superiors each time they asked, I didn't have to wait, neither did they. you made me look awesome.
B Phelan, Maintenance Planner
King Of Prussia, PA
This is the second time I place an order from National Business Furniture for our office. Once again, it was a great experience. The communication from National Business Furniture as far as status of the order and delivery is excellent. I never have to wonder where our items are. And the quality and selection is great too.
M Davidson, Administrative Assitant